Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.

📄 Annual Subscription Cancellation Policy

Billing & Upfront Payment
By choosing the Annual Journey, you receive a 10% discount in exchange for a one-time, upfront commitment. Your payment method will be charged immediately for the full 12-month cycle.

How Cancellation Works
You can pause or cancel your annual subscription at any time through your customer account settings.
* Turning off auto-renew: When you click "cancel" on an annual plan, you are disabling the automatic renewal for the following year.
* Fulfillment of current year: You will continue to receive all remaining handcrafted Kitchen Letters for your active 12-month cycle. The subscription will simply close automatically at the end of your current annual period, and you will not be charged again.

Refund Policy
Because each edition is custom-printed, hand-assembled, and materials are secured in advance based on active subscriber numbers, we do not offer partial or pro-rated refunds for the remaining months of an active annual cycle once the first letter has been shipped.
Need to Pause?
If you are travelling or moving, you can easily pause your subscription or change your shipping address for specific months through your dashboard without losing your active annual benefits.